California Consumer Privacy Act (CCPA) Notice
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Your Rights
- Right to Know – You have the right to know what personal information we collect and how we use it.
- Right to Delete – You may request the deletion of your personal information.
- Right to Opt Out – You may opt out of the sale or sharing of your personal data.
- Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.
How We Collect Data
We collect personal information such as your name, phone number, email address, ZIP code, service location, and details related to your chimney sweep or repair service needs. This information may be shared with licensed chimney technicians in our network to help fulfill your service request.
Categories of Personal Information Collected
- Identifiers: Name, email address, phone number, postal address
- Customer Records: Service requests, communication history
- Internet Activity: Website usage data, IP address, browser information
- Geolocation Data: ZIP code, city, state
How We Use Your Information
We use the personal information we collect to:
- Provide and coordinate chimney services
- Communicate with you about your service requests
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
Sharing of Personal Information
We may share your personal information with:
- Service providers and contractors who perform services on our behalf
- Business partners in our chimney service network
- Third-party marketing and lead generation partners (with your consent)
- Legal authorities when required by law
Sale of Personal Information
We may share personal information with third-party home improvement networks and lead partners for marketing purposes. If you wish to opt out of this sharing, please contact us using the information below.
Exercising Your Rights
To submit a CCPA request or exercise any of your privacy rights, please contact us:
Verification Process
To protect your privacy, we will verify your identity before processing your request. We may ask you to provide additional information to confirm your identity.
Response Time
We will respond to your request within 45 days of receipt. If we need additional time, we will notify you of the extension and the reason for it.
More Information
For more details about how we collect, use, and protect your personal information, please review our Privacy Policy.